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Fix it fast
Something not working?
Start with the problem that matches yours. Most are fixed in a couple of minutes.
Common problems.
The picture keeps buffering
- Restart your router and your device, in that order.
- Move closer to the router, use the 5 GHz band, or plug in a cable.
- Update your player app.
- Try the second server address from your email, if you got two.
My login is not accepted
- Username and password are case-sensitive. Type them exactly as in the email.
- Check for a space at the start or end after copying.
- Make sure the server address starts with http:// as written in the email.
The TV guide is empty
- Wait a few minutes after the first sign-in, the guide loads after the channels.
- Ask us for the latest guide link and paste it in your player settings.
My trial email did not arrive
- Look in Spam, Junk and Promotions. It comes from contact@lemonrealm.com.
- Mark it as not spam so the next emails land in your inbox.
- Still nothing after 15 minutes? Message us on WhatsApp.
A sports channel shows a black screen
- It is probably an event (pay-per-view) channel. These only play while the event is live.
- Check the event time in the TV guide.
It stopped working on my Wi-Fi only
- Some internet providers slow down streams. Try your phone hotspot for a minute to compare.
- If it works on the hotspot, message us and we walk you through the next step.
Still stuck? Message us on WhatsApp with a photo of the screen, or email contact@lemonrealm.com.